We know how much you depend on reliable access to your accounts, and we heard your concerns following the online and mobile banking outage in September. Since then, we've worked closely with our core processor to strengthen our banking systems and reduce the likelihood of future disruptions.
An important first step is upgrading the server that supports our core banking system. We’ve scheduled this work to begin at 4:00 PM on Saturday, October 31, 2026.
During the upgrade, online and mobile banking, Easy Reach telephone banking, and shared branching will be temporarily unavailable. Our goal is to have services restored on Sunday, and we'll work to bring them back as soon as possible. Before restoring access, however, it’s important that we take time to carefully validate the upgraded system to ensure everything is accurate and functioning as it should. As a result, services may remain unavailable until early Monday morning.
We'll keep you updated throughout the process. If services are restored sooner, we'll share an update through our mobile apps, website, and social media. Debit cards and ATMs are not scheduled to be affected, and our drive-up will be open during its normal Saturday hours of 7:30 AM to noon.
We encourage you to plan ahead and complete any time-sensitive online, mobile, telephone banking, or shared branching needs before the upgrade begins Saturday afternoon. We understand that any interruption in service can be inconvenient, and we appreciate your patience as we complete this important work.
This upgrade is an important step toward providing a more stable and reliable banking experience, while also preparing us for future enhancements, including online account opening and person-to-person payments.
Thank you for your continued patience, trust, and membership. We appreciate the opportunity to serve you and look forward to continuing to improve your banking experience.
Sincerely,
Dan Clarke
President & CEO
Maine Family Federal Credit Union
