Essential Duties and Responsibilities
- Follows up on delinquent accounts by telephone, personal contact, and written correspondence,
to secure a satisfactory resolution of repayment. - Makes early contact with members to collect and keep them informed of loan status.
- Utilizes effective forms of communication to present a positive Credit Union image in an
already negative situation. Determines reasons for delinquencies and works toward
permanent solutions. - Processes approved extensions and notifies members of terms.
- Prepares Small Claims Documents and attends Small Claims proceedings.
- Responsible for printing weekly delinquency reports and mailing out late notices.
- Process all payments received for delinquent loans, negative and closed accounts.
- Keeps accurate and up-to-date conversation logs on late, potentially late, and delinquent
accounts. - File and retrieve documents as needed from the file room.
- Maintains the credit union’s professional reputation during the collection process.
- Maintains confidentiality.
- Stays informed of changes in collection policies, procedures, and related legal
requirements. - Review and closely monitor delinquent and problem accounts.
- Maintains negative share accounts report and mail notices and letters out to members.
- Prepares Right to Cure Notices and Adverse Actions as required.
- Processes returns checks and makes arrangements to collect.
- Meet with the Credit Solutions Manager as needed to discuss trends and departmental
progress. - Transport and clean repossessed vehicles as needed to various locations.
- Maintains knowledge of all credit union products and services.
- Maintains a work area that is clean, well-maintained, and secure
Requirements
The successful applicant will be motivated and team-oriented, with a desire to provide great member service. Strong interpersonal skills, professional appearance, solid work ethic, reliable attendance, and the ability to be detail-oriented are also required. A high school diploma or GED is required.