Careers & Employment

Maine Family Credit Union offers a competitive wage, a
comprehensive benefits package, and a great working environment.

Maine Family Federal Credit Union is an Equal Opportunity Employer.

Below are the opportunities that are currently available with Maine Family FCU:

  • Member Services Specialist
  • Executive Assistant

Member Services Specialist

Maine Family FCU is looking to hire a Member Services Specialist at its Lewiston Location.

Purpose:
  • Serve as a liaison between the member and the Credit Union.
  • Resolve issues and professionally handle member’s daily needs.
  • Provide a variety of transactional services to members.

 

Introduction:

Represent the credit union to members in a courteous and professional manner while providing prompt, efficient, and accurate service. Provide general and specific service-related information concerning the members’ credit union products and services in person, by telephone, or email. Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Promote and cross-sell Credit Union products and services based on member’s needs. Process applications for overdraft line of credit product. Approve and deny applications as outlined in the credit union lending policy.Assist members with opening additional accounts such as, but not limited to checking, club, certificate of deposit for existing members, as well as new member accounts as needed. New youth and teen accounts. IRA accounts and IRA related transactions. Specialty accounts such as, but not limited to Trust accounts.

 

Essential Duties and Responsibilities:

  • Assist members with adding joint owners, beneficiaries, payable -on- deaths, and other account relations and performing file maintenance in all systems.
  • Assist members with account changes such as name/address changes and performing file maintenance in all systems.
  • Assist members in balancing their accounts and research accounts for transaction discrepancies.
  • Research and resolve member inquiries regarding account statements, disputes and monetary adjustments.
  • Process wire transfers, stop payment requests, share draft check orders, copy of paid draft requests, Easy Reach Applications, ACH origination requests, and verification of deposits.
  • Assist members with debit/credit card issues.
  • Produce plastics with the instant issue machine according to the credit union and Visa® policies.
  • Assist members with plastic card recovery process after theft or loss.
  • Remain current in any changes relating to the operations procedures.
  • Any other duties or responsibilities that may be assigned by their supervisor.

 

Benefits and Compensation:

Maine Family Credit Union offers a competitive wage, a comprehensive benefits package, and a great working environment.

Executive Assistant

Maine Family FCU is looking to hire an Executive Assistant at its Lewiston Location.

 

SUMMARY:   Provide confidential, professional, and administrative support for the CEO, Senior Vice President, and Vice President of Lending that includes a wide range of administrative duties to be handled with confidentiality and discretion when required.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for Accounts Payable management.
  • Responsible for balancing Corporate Drafts general ledger account.
  • Responsible for balancing Money Order and Accounts Payable general ledger accounts.
  • Perform daily bookkeeping, general ledger postings, and clerical duties.
  • Reviews daily file maintenance reports for the system and Card Services.
  • Prepares annual BETR filing for the state.
  • Prepares quarterly Reg D reports.
  • Review FiCen reports
  • Prepare and submit reports for MEMIC annual audit.
  • Administer the employee benefits programs for all Credit Union benefits and insurances.
  • Coordinate with employees to initiate benefits, distribute benefit summaries, applications and track enrollment/declination for each benefit program offered.
  • Process/coordinate all benefit changes with the insurance carriers.
  • Coordinate ‘open enrollment’ for benefit programs annually.
  • Resolve administrative problems with benefit carriers.
  • Verify monthly benefit invoices for accuracy.
  • Process weekly payroll.
  • Upload weekly 401k employee contributions, employer match, and loan payments to Equitable.
  • Prepare and post weekly general ledger entries for payroll and 401k deposit.
  • Performs reasonably related duties to the job/position that are of the same level and classification that the position is currently graded

 

Benefits and Compensation:

Maine Family Credit Union offers a competitive wage, a comprehensive benefits package, and a great working environment.