Maine Family FCU is seeking a motivated, reliable, and friendly individual to join our team. The Card Services Specialist is responsible for serving member needs by handling credit and debit card inquiries over the phone and in person, open new plastic card accounts, maintain card stock, and research and resolve discrepancies.
Key responsibilities:
- Research and resolve member inquiries regarding account statements, disputes and monetary adjustments.
- Process file maintenance requests such as name and address changes, replacement cards, and requests to close plastic accounts.
- Provide credit/debit reports for the credit union.
- Processing and investigating fraud alerts, reports, emails.
- Assist members with plastic card recovery process after theft or loss.
- Process collection requests such as blocking credit/debit cards and charge-off file maintenance.
- Remain current in any changes relating to the credit/debit card procedures and notifying necessary staff.
- Use and produce plastics with the instant issue machine according to the credit union and Visa® policies.
- Maintain adequate supplies and card stock for the instant issue machine.
- Evaluate instant issue machine malfunctions and coordinate vendor service calls.
- Process regulatory reporting requirements.
- Assists in the processing of administrative duties within the Member Services department.
- Serves as a back-up to Member Services pool calls and voicemails.
- Serves as a back-up to Reception.
Skills and Qualifications:
- Effective oral and written communication skills
- Interpersonal skills to allow you to effectively communicate, interact, and build positive working relationships
- Organizational, time management, and prioritization skills
- Strong attention to detail
- Problem-solving skills
- Ability to work effectively within a team to achieve shared goals
- Maintain a positive and professional demeanor
- Willingness to learn new concepts to grow and advance
Comprehensive benefits package including medical, dental, vision, short/long term disability, paid time off, life insurance, and 401K with company match.
Location: Sabattus St, Lewiston
Job Type: Full-Time, Hourly
If you are interested in this position, please complete the application below.
Maine Family Federal Credit Union is an Equal Opportunity Employer.