Careers

Maine Family FCU is hiring an AVP of Consumer Lending at its Lewiston location.

• Responsible for the day-to-day leadership, management, and support of the consumer lending function.O
• Oversees the configuration and maintenance of the loan origination system while continually seeking more efficient and effective processes and procedures.
• Ensures compliance with regulatory, state, federal, and policy requirements. Assist in developing, managing, and maintaining consumer loan policies and procedures.
• Formulates and maintains a loan procedure manual for the consumer loan department, keeping it up to date with regulations and requirements. Ensures staff training and compliance.
• Oversees the quality control process and ensures audits are performed in a timely manner, and findings are communicated and addressed.
• Provides updates, guidance, and coaching to lending staff during regular meetings and at other organized training events.
• Contributes to the development and refinement of the credit union's lending vision and strategy, working in a team environment focused on member service and closing quality loans in a timely manner.
• Assists in collecting past due loans, repossessions, and foreclosures.
• Maintains up-to-date knowledge of general economic conditions or changing trends relating to consumer lending. Construct products, rates, and terms that reflect the marketplace.
• Performs rate surveys of local competitors and works with the VP of Lending on consumer rate recommendations. Monitors and coordinates the discretionary loan interest rate changes (tied to Prime).
• Maintains a sustainable loan pipeline that leads to measured results.
• Develops, assesses, and completes monthly loan reports. Develop procedures and reporting tools to ensure effective information flows through the department.
• Reviews loan approvals and denials for soundness of conclusion.
• Defines appropriate limits of authority for consumer loan personnel and ensures adequate understanding of the credit union's loan procedures and policies.
• Interviews loan applicants, resolves member complaints, and approves or denies loan applications.
• Assists with all other projects, duties, and administration, as assigned, which are reasonably within the scope of the duties of this job classification.

Supervisory Functions:

• Effectively directs and supervises assigned employees, ensuring optimal performance.
• Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws.
• Hires, develops, evaluates, disciplines, and, when necessary, terminates employees.
• Establishes an environment that promotes teamwork and eliminates barriers to effectively working within the Department and across the Credit Union organizational structure.
• Regularly schedules and conducts department meetings to keep employees current on credit union goals, promotions, products, services, and activities. Encourages participation and open communication.

Comprehensive benefits package including medical, dental, vision, short/long term disability, paid time off, life insurance, and 401K with company match.

Maine Family FCU is seeking a motivated, reliable, and friendly individual to join our team.  The Member Services Support Specialist is responsible for representing the Credit Union in a courteous and professional manner while providing prompt, efficient, and accurate service.  This position supports the Member Services department by providing a variety of transactional services and resolving issues professionally via telephone, home banking, and email. 

Key responsibilities:

• Provide general information concerning the members' credit union products and services by telephone or email
• Respond to members' requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance
• Promote Credit Union products and services based on members' needs
• Respond to Home Banking messages and inquiries
• Respond to voicemail messages
• Assist members with requests for wire transfers, stop payment requests, share draft check orders/pending order verifications, copies of paid draft requests, Easy Reach Applications, ACH origination requests, and verification of deposits
• Remain current on any changes relating to the Member Services procedures
• Fill in as a Member Services Specialist when needed

Skills and Qualifications:

• Effective oral and written communication skills
• Interpersonal skills to allow you to effectively communicate, interact, and build positive working relationships
• Organizational, time management, and prioritization skills
• Strong attention to detail
• Problem-solving skills
• Ability to work effectively within a team to achieve shared goals
• Maintain a positive and professional demeanor
• Willingness to learn new concepts to grow and advance

Comprehensive benefits package including medical, dental, vision, short/long term disability, paid time off, life insurance, and 401K with company match.